• Stephanie Wilson

I've Been Quiet: Here's Why

It’s taken me a while to write this. In fact, I started and stopped several times before scrapping and starting over completely. This is partly because I have so many things running through my mind, so many wonderful things that I cannot wait to share, yet I struggled with how to share these with the current social media campaign. The campaign, in my mind, seemed to be regimented, but still valuable. I was stuck wanting to continue to provide valuable content, yet my posts were becoming exceedingly long – a bit too long to read on social media in my personal opinion.

These posts, it seemed in my mind, to take on more of a blog feel to them, just broken up into segments throughout the week. But I hadn’t written a blog in over a year. They have just been sitting on my Wordpress site with nothing uploaded or transitioned to the Wix site that went live a year ago this month. Where to even begin with such an undertaking inherently meant that I needed to address these two significant issues – I have a Wordpress site with old, outdated branding that matches all of the print material I have yet to update, and a Wix site with the new branding, and a distinctly different feel from the older, more widely known version.

While each of these sites hold value to the business in varying capacities and spoke to similar audiences, the voice was inconsistent across different digital platforms and in real life encounters - those outdated business cards have a different email address and website from what is on social media. Which then brought in another layer to this ongoing pile of shit that I knew needed to be addressed, but it’s difficult to address these things when you’re busier than you’ve ever been.

Symbiotic Marketing is currently working on more websites than we have ever had, our social media approach has shifted to a more coaching than management approach, as businesses and organizations have found the importance of speaking to a specific local audience with resounding success for clients, and for the first time ever, the business has been financially able to support not only my own family but also organizations that are important to me personally.

To be a primary sponsor for both Pride Franklin County’s Taste of Pride and the Franklin County Literacy Council’s Puzzlemania is simply a dream come true. But there’s more than just the ability to support my family and support those organizations with whom I personally believe in. There’s also the intangible things that bring purpose to what Symbiotic Marketi

ng is doing and keeps me moving forward every single day.

These include seeing my clients excitement as a project comes together, whether in person, Zoom, or over social media fills my heart with such joy that I can barely put it into words. And watching my clients grow and become more comfortable with their own voice through the power of social media and be able to then extend that into other digital areas fills me with such pride that it’s difficult to stop me from smiling all day long. Because through this process, their business is growing with them. They are learning and understanding not only the value of digital, but also how all these pieces fit together with the real world around them.

And that, my friends, is my ultimate goal – to be able to show others how and where digital and the real life collide and what we can do about it.

I am OVER hearing about how the algorithm negatively affects us, like we are pawns in an elaborate game of chess. It is such complete and utter BULLSHIT that we, by the shear means of communication, are now relegated and controlled by these devices – and it isn’t our fault. So few of us know what we’re really doing when we use them because no one taught us.

And how could anyone? We’ve been legit holding on by the seat of our pants just trying to keep up with how quickly technology is progressing – if you would have told me 20 years ago that all that music I was downloading on Napster would be readily available ON MY PHONE any time I wanted, I would have made some smart remark about crack. Sitting high and mighty with my T1 line and 2G phone that could text (oh my!), I digress and firmly date myself but I believe a point was made for those with whom I want to speak to. There’s no way any of us could have seen this coming, yet we’re here and it’s time we do something about it.

That’s where my personal experience comes in. I was there when Blackberry’s were the THING because they were the ONLY THING. I went through the Palms, Windows, and then Android and Apple devices because I was not only one of those loathsome cell phone salespeople, I was also a repair technician. And I was good at what I did. Until the shift to Android/Apple user, I managed the top performing service center and top performing store in upgrade sales for my region. I was the second to last manager left go before all the stores closed a year later. I was top in my field because I knew the importance of showing others how to use their phones and how I could help them make the most of their phones and plans.

It hurt when I was left go. Not only because it was 2011 and the job market was bleak for someone with my qualifications, but because I had built and maintained relationships with small, local business owners for over six years. I looked forward to seeing certain characters coming through my doors because I knew there was going to be a story and it would always be great. All the while, I would be someone that they could come in and talk to, not only about their phones, but their businesses and lives. I learned a lot from them and to be suddenly taken away from all that hurt a lot.

Grieving the loss of these relationships was incredibly difficult, and through this, I took a rather convoluted journey of experience that has lead to just such a wealth of knowledge into the intricacies of running, maintaining, and working in a small business and non-profit areas that is both extensive and often shocking even to those who know me well. Through this process, I grieved not only the loss of that particular position, but other positions as well as several of the small businesses I worked with, closed, or moved out of the area. One of which, I started a month after opening and stayed on until the very last shift. I still consider those that I worked with there family, because that’s what we had.

I tell you this because I want you to know where I’m coming from. I want you to know that I’ve been there, and when I started Symbiotic Marketing, I did so with eyes wide open and created it to be a voice for the voiceless. To stand up with the small business owner and show others the power we have in our local communities. And in that, we need to break down some of these barriers that has lead to our ignorance of just how powerful we, as individuals and business owners can be in the digital space. Because right there, is some POWERFUL SHIT.

That’s the feel-good shit that keeps you up at night in all the right ways.

That’s the GODDAMN I LOVE WHAT I DO moment.

That’s the THIS RIGHT HERE RIGHT NOW moment.

Because dammit, after what we’ve all been through, don’t we deserve MORE of these moments? And the freaking time to ENJOY and celebrate these moments?

I’m all in. But here’s the thing, this is going to take some time. So, over the next few months, you can expect to see and hear a new voice from Symbiotic Marketing that reflects not only my own personal experiences and knowledge, but also the expertise of Isaac Gudgeon whose innate understanding of marketing and visual story telling is simply incredible. While I am realigning with my strengths, Isaac will be showcasing his with not only the digital aspects but also the print aspects that need to be addressed for Symbiotic Marketing as well as our current client load.

With that in mind, starting today, you can expect a weekly blog that is written to help you break down this digital divide that has left us ignorant and feeling used, abused, and unheard – because all that is BULLSHIT. And we don’t need that shit where we communicate. It distracts and takes away from all the good shit out there.

I’m telling you this, because sometimes what I have to say is going to piss you off. I’m going to touch a nerve and I want you to know that is a part of the grieving process. That is a place that has yet to heal. Treat it as a broken bone, only you know when it’s time to work through the pain. Seek help if you need it, you wouldn’t walk around with a broken leg, please don’t do it with your emotions. That shit builds up in the body and comes out in all sorts of unhealthy ways, and frequently in ways most would not expect.

In my last social media post, I shared an old meme – What has been seen cannot be unseen. This is my goal for the blog going forward. It is meant to make you think about how we relate to digital in the world around us. It’s proven to be some powerful-ass-shit, so what would it mean if we could take back some control over what we see and how we see it? What would it look like to have a social media feed that complements your real life and another that complements your professional life? What would it look like to be able to use digital media as an extension to real life rather than an intrusion?

Think on that a bit. And know that we are working on addressing our own marketing issues, but like anything of value, it takes time. I’m going big or going home, and I work from home. Let’s do this thing.

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I contemplated not writing this week, because lord – you guys have had me BUSY this week. Glory be! But then, as I sat sending out end of day emails and making my list for shit to do tomorrow, a song